Refund Policy

At Tekcorp, we are committed to delivering our services in accordance with the scope, timelines, and expectations agreed with our clients. If a client experiences significant dissatisfaction due to issues attributable to Tekcorp, they may be eligible for a 100% refund subject to the conditions outlined in this policy.

By purchasing, subscribing to, or engaging Tekcorp for any service, you acknowledge and agree to the terms of this Refund Policy together with any applicable proposal, agreement, order, or statement of work.

A client may be eligible for a 100% refund where the issue is attributable to Tekcorp and includes:

• Frequent failure by our team to meet agreed project deadlines..
• A change-of-mind cancellation request is submitted within 24 hours of payment, before project work or resource allocation has started..
• Material miscommunication by the assigned account manager, sales representative, or project team..
• Significant failure by our team to perform the services agreed within the project scope..
• Failure by Tekcorp to initiate the project within the agreed timeframe..
• Other material project delays caused directly by Tekcorp..

All refund requests will be reviewed based on the relevant project records, agreed scope, timelines, communications, and circumstances of the engagement.

A refund will generally not be provided where:

• Change-of-mind refund requests made more than 24 hours after payment are not eligible for a refund, as project resources and work may already have been allocated or started..
• Delays are caused by the client, including delays in providing information, content, feedback, approvals, access, or other required materials..
• The agreed project or deliverable has been completed and delivered or deployed..
• The client requests work, features, revisions, or deliverables beyond the scope agreed in the applicable proposal or agreement..
• The issue results from circumstances outside Tekcorp's reasonable control or from third-party services not managed by Tekcorp..

Refund requests must be submitted to Tekcorp in writing with sufficient information for us to review the matter.

The request should include the client or company name, project or invoice reference, relevant service, reason for the refund request, and any supporting information reasonably required to assess the case.

Our team may review project timelines, communications, completed work, agreed deliverables, and other relevant records before making a decision.

Where a refund request is based on unmet deadlines, material delays, or lack of performance by Tekcorp, the matter will be reviewed by our Quality Assurance or relevant management team.

If the review confirms that the circumstances meet the eligibility requirements stated in this policy, the client will be eligible for a 100% refund of the applicable amount.

Submitting a refund request does not automatically guarantee approval until the review has been completed.

Once a refund has been approved, Tekcorp will confirm the refund amount and payment method with the client.

Approved refunds will generally be processed using the original or mutually agreed payment method. We aim for approved refunds to be processed and reflected within 14–22 business days from confirmation of the refund.

Actual processing times may vary depending on the bank, card network, payment processor, payment method, currency, or other factors outside Tekcorp's control.

Tekcorp may update this Refund Policy from time to time to reflect changes in our services, payment methods, commercial processes, or legal requirements.

Any revised version will be published on this page with an updated Last Updated date. The policy applicable to a particular engagement will be considered together with any proposal, agreement, order, or other terms accepted for that engagement.