Case Study Detail
PeakCare —AI-Driven Digital Transformation
AI Integration
CRM Automation
MERN Stack Development
E-commerce Infrastructure
Impact
Built for measurable growth
- Increase in Online Sales Revenue
- 78%
- Increase in Website Traffic
- +62%
- Increase in Website Interaction
- 77%
Platform Design Structure
PeakCare did not have an online presence to present its services and products effectively. TekCorp designed a clean and user-friendly platform using Figma with clear navigation and a smooth user experience. Service pages, product pages and consultation flows were structured to make information easy to understand and improve user engagement. The platform supports German, Bulgarian and English versions while ensuring a consistent experience and better conversion across all regions for multilingual customers seeking remediation and waterproofing consultation services online across multiple international digital customer markets.
Technology Stack & Integration Tools
The PeakCare platform is built on the MERN stack to support core features including CRM, AI-driven guidance and e-commerce operations. A custom AI-powered technical system developed using OpenAI APIs which enables customers to receive accurate guidance on technical inquiries and find relevant solutions.
Zoho CRM integration ensures that all inquiries, form submissions and orders are automatically captured and organized, allowing efficient lead management and follow-ups.
The platform operates on Heroku with a scalable system architecture while product data including DIY kits and digital e-books is managed through AWS services.
Case Study
PeakCare
PeakCare is a company specializing in mould remediation, waterproofing solutions and moisture assessment for residential and commercial buildings. The company wanted to streamline its operations and introduce digital revenue channels through a single platform capable of automating lead management, selling DIY kits and digital e-books.
Initially PeakCare did not have any official website or any online presence. To support business growth they required a digital platform along with online channels to strengthen brand visibility and customer engagement.
TekCorp addressed these requirements by developing a digital platform comprising features like e-commerce for DIY kits and digital e-books, an AI-powered consultation system to handle technical inquiries, CRM automation for lead management, setup and optimization of social media accounts on Facebook and Instagram for marketing, online visibility and customer outreach.
Challenges
Core Business Challenges
Limited Digital Lead Channels
PeakCare primarily relied on physical branches where customers visited to discuss mould, moisture or waterproofing concerns.There were no online lead channels to capture inquiries. This limited their ability to reach customers beyond their local service areas. As a result, most inquiries depended on direct physical visits
No Online Store for Products & Digital Content
PeakCare did not have an online platform to sell their DIY kits and digital e-books. This restricted their ability to generate digital revenue and limited their reach beyond the areas served by their physical operations.
No Structured Lead Management Funnel
Customer inquiries were handled manually without a centralized system to record and track leads. This made it difficult to manage follow-ups and organize customer communication effectively across multiple inquiries and consultation request management workflows.
Solutions
Implemented Solutions
- 01
Multilingual Digital Experience
The platform developed by TekCorp supports German, Bulgarian and English languages, enabling PeakCare to serve customers across multiple regional markets through localized communication experiences. This multilingual structure improves accessibility, strengthens customer confidence and supports business expansion across European regions while improving customer engagement and digital interaction across the platform.
- 02
CRM Automation & Workflow Integration
All customer inquiries, product purchases and consultation bookings from the website are automatically synchronized with Zoho CRM for centralized management and tracking. This integration enables efficient lead tracking, organized follow-ups and structured customer communication processes while improving operational visibility and streamlining customer engagement across digital interactions and inquiry channels.
- 03
E-commerce Platform
A complete online store was developed to support the sale of DIY kits/products and digital e-books through a structured purchasing experience for customers. The platform includes categorized product listings, dynamic pricing options, coupon functionality and PayPal payment integration while supporting smooth transactions, product accessibility and customer convenience across the digital purchasing journey for international multilingual online users.
- 04
AI-Powered Technical Chat System
TekCorp developed a custom AI-powered technical chat system named Nikolai using OpenAI APIs to support customer consultation workflows and technical inquiry management. The system understands customer inquiries related to mould remediation and moisture issues while guiding users toward DIY kits/products, digital e-books, consultation bookings and on-site inspection requests through intelligent assistance workflows.
- 05
Scalable Cloud Deployment
The platform was deployed on Heroku to provide a stable and scalable production environment supporting PeakCare’s growing digital operations and customer accessibility requirements. The infrastructure was configured to support increasing traffic volumes, maintain reliable system performance and ensure operational stability while supporting customer engagement across multiple regional markets and digital interaction channels.
Results
Business Growth & Digital Transformation
Through TekCorp’s digital implementation strategy, PeakCare transitioned from a traditional service model to a fully digital platform that integrates an online store, customer inquiry handling and an AI-powered technical consultation system.
The AI system assists customers by understanding technical inquiries related to mould, waterproofing and leakage issues and provides guidance while directing users toward suitable DIY kits/products, digital e-books or consultation bookings.
As a result of this digital transformation, PeakCare recorded a 78% increase in online sales revenue, along with a +62% growth in website traffic and a 77% increase in website interaction, significantly strengthening its digital presence and customer engagement.
